ZAKIA AFROZ. Business Intelligence for Service Optimization in U.S. Education and Customer-Facing Enterprises: A Prisma Systematic Review of KPI Frameworks. American Journal of Interdisciplinary Studies, [S. l.], v. 7, n. 01, p. 315–354, 2026. DOI: 10.63125/r2agf497. Disponível em: https://ajisresearch.com/index.php/ajis/article/view/107. Acesso em: 10 feb. 2026.